Who We Are
The People Behind Hometown Auto LLC
Hometown Auto LLC is the trusted name in auto repair and maintenance services for families across Pontiac, Illinois, and surrounding areas. We began our journey as a humble shop, providing automotive repair services in Illinois, with a grand vision. We aim to deliver top-notch service and extend our dedication to all car owners.
Founded by Rick, a seasoned mechanic passionate about precision and perfection, our story starts with dedication, craftsmanship, and unwavering commitment to our customers. We aim to create a haven for car owners, a place where they can entrust their vehicles with confidence.
Today, Hometown Auto LLC is a testament to our entire team’s unwavering dedication and hard work. We’ve grown from a modest full-service auto repair shop in Pontiac, Illinois, into a community cornerstone, serving families and earning their trust one repair at a time.
We stay abreast of the latest advancements and developments in the automotive industry, ensuring that your vehicle receives expert care. We use state-of-the-art equipment to serve you better. Every aspect of the work done on your vehicle will be clearly explained to you in a manner that is easy to understand.
But our journey doesn’t end here – we’re constantly striving to raise the bar and redefine the standard of truck repair in Pontiac and beyond. With a steadfast focus on customer satisfaction and a passion for innovation, we will continue our legacy as your trusted auto repair shop.
Our story is a testament to our past, a celebration of our present, and a promise to offer only the best automotive repair services for your car, no matter how late or early you need us.
About Us
Our Reputation
Customers unanimously praise Hometown Auto LLC (car repair shop) for our exceptional service. With a longstanding reputation in the community, Hometown Auto LLC has been the trusted choice for years, consistently delivering high-quality repairs and maintenance. Whether routine service or complex repairs, our team is known for their fast, friendly, and accurate service. All of these are possible because we believe everything we do is about caring for people.
The referrals speak volumes about their satisfaction and trust in us, and we sincerely appreciate it. Rest assured; we hold that trust sacred. We promise to deliver the same service, honesty, and integrity to anyone who calls for us.
Experience the excellence of Hometown Auto today. Discover why customers rave about us. Book an appointment today.
Why You Should Choose Hometown Auto LLC
As an independent business, Hometown Auto LLC has the flexibility and freedom to prioritize customer satisfaction above all else. This independence allows us to tailor our services to meet your needs without corporate constraints.
Our team is passionately dedicated to delivering exceptional repair service with every interaction. From the moment you step through our doors, you’ll experience the professionalism and helpfulness of our mechanics. Whether you have questions about your vehicle’s maintenance schedule or need guidance on a repair, our team is here to assist you every step of the way.
We understand that automotive issues can arise anytime, often when least expected. Whether it’s a tune-up or a last-minute repair, we’re just a call away. We approach each task with a commitment to excellence to provide the attention and care your car deserves.
Transparency and fairness are at the core of our pricing model. We believe in providing our customers with honest assessments and competitive rates. You can get high-quality results without breaking the bank. Also, we believe that time is of the essence when it comes to automotive repair services and maintenance. That’s why we prioritize efficiency without compromising quality. Our experienced technicians are trained to deliver quality service using the latest diagnostic tools and techniques. We guarantee reliable repairs and maintenance with lesser downtime to get you back on the road as quickly as possible.
When you choose Hometown Auto LLC, you’re choosing independence, dedication, reliability, fairness, quality, efficiency, professionalism, and helpfulness. These are all the qualities that set us apart as your trusted automotive partner in Pontiac, Illinois, and beyond.
Choose Hometown Auto LLC for your automotive needs. Book an appointment today.
Our Experience
When you bring your vehicle to us, you’re not just entrusting it to a service center – you’re placing it in the hands of seasoned specialists. Our team members aren’t just mechanics; they’re automotive enthusiasts who have honed their craft through years of experience. They live and breathe the world of cars, constantly learning and adapting to the ever-changing landscape of automotive technology.
Our service professionals stay ahead of the curve by staying informed about the intricacies of modern vehicles. We are on the lookout for hybrid engines and mastering the complexities of advanced safety systems. Our team is always prepared to tackle the challenges presented by cutting-edge automotive technology.
Our Mission and Vision Statement
What We Promise
Our mission is to offer personalized automotive repair service that exceeds our customers’ expectations. We are committed to delivering exceptional communication, expertise, and quality results to ensure every vehicle leaving our shop runs like new. Moreover, we strive to build lasting relationships with car owners and their families by providing reliable and transparent service, earning their trust and loyalty. We ensure peace of mind and satisfaction for every customer who walks through our doors.
Our vision is to be the premier destination for automotive care in Pontiac, Illinois, and the surrounding areas.
We aim to be known for our unwavering commitment to customer satisfaction and auto repair service excellence.
We strive to set the standard for professionalism, reliability, and integrity in the automotive industry to meet the evolving needs of our customers. With our dedicated team of knowledgeable professionals and unwavering customer service dedication, we aspire to be the trusted partner for all automotive needs.
Our Core Values
Exceptional Communication: We prioritize clear and consistent communication with our customers. From the moment they reach out to us to the completion of the auto repair service, we strive to keep them updated and involved in the process.
Unrivaled Knowledge and Expertise: We have highly knowledgeable professionals who go the extra mile to provide the highest quality service and solutions. We also continuously invest in training and staying abreast of the latest automotive technologies to
Commitment to Excellence: We always deliver exceptional service and quality artistry. We take pride in our ability to restore vehicles to their optimal condition.
Transparency and Integrity: Transparency and honesty are the foundations of our business. We provide accurate estimates, strive to deliver on our promises, and uphold the highest auto industry ethical standards.
Customer-Centric Approach: Our customers are at the heart of everything we do. We listen to their concerns, promptly address their auto repair needs, and go above and beyond to ensure their satisfaction.
Accessibility and Responsiveness: Our team understands the importance of being readily available and responsive to our customers’ needs, ensuring a seamless and hassle-free experience.
Dedication to Service: Our commitment to service goes beyond the call of duty. We are willing to go the extra mile to accommodate our customers’ needs, even if it means staying late or working additional hours to ensure their vehicle is ready when promised.
Reviews
Discover what our satisfied customers have to say about their experiences with our services. We take pride in consistently delivering exceptional auto repair service for you and your family.
Trustindex verifies that the original source of the review is Google.
David Baldwin2023-12-05Saved me 1000$ simple fix compared to another mechanic that said it was something else.Trustindex verifies that the original source of the review is Google.
Unknown Unknown2023-11-22Awesome shop! Awesome guy!Trustindex verifies that the original source of the review is Google.
Raymond Logan2023-06-23This shop is honest and stands by there work. Rick is an amazing person and very knowledgeable.Trustindex verifies that the original source of the review is Google.
brittany kiss2023-05-26Rick was amazing, very professional and helpful! I definitely will be coming back for any work I need done on my vehicle!!! Best place in town mechanic wise!Trustindex verifies that the original source of the review is Google.
mike elliott2023-04-19A/C on ACADIA. SECOND TIME IT FAILED, DEALER REPAIR. 59,000 miles. Rick and Dave did the repairs professionally. Will have all my work done with them!,,Trustindex verifies that the original source of the review is Google.
Marina Gill2023-04-01The owner Rick is friendly and does great work. The office and shop are kept organized and clean.Trustindex verifies that the original source of the review is Google.
cako791 olson2023-03-25Awesome knowledge and experience with Rick and Dave.Trustindex verifies that the original source of the review is Google.
nichole villier2023-03-07They had my truck not even 48 hour they did plugs wires boots my manifold and some sensors problem... told me everything that was wrong bumper to bumper... we talked out what i could afford...we came up with a good price and every Major thing was fixed... will be going back for the rest of the work that i need done... would recommend this place to anyone who needs a good Mechanic...
Contact Us Today
Come and See Us!
Choose Hometown LLC for your peace of mind. We look forward to serving you.
Hometown Auto LLC
Address: 830 E Howard St, Pontiac, IL 61764, United States
Hours:
| Monday | 7:30 AM — 5:00 PM |
| Tuesday | 7:30 AM — 5:00 PM |
| Wednesday | 7:30 AM — 5:00 PM |
| Thursday | 7:30 AM — 5:00 PM |
| Friday | 7:30 AM — 5:00 PM |
| Saturday | 7:30 AM — 5:00 PM |
| Sunday | Closed |
| Monday | 7:30 AM — 5:00 PM |
| Tuesday | 7:30 AM — 5:00 PM |
| Wednesday | 7:30 AM — 5:00 PM |
| Thursday | 7:30 AM — 5:00 PM |
| Friday | 7:30 AM — 5:00 PM |
| Saturday | 7:30 AM — 5:00 PM |
| Sunday | Closed |